Cookie Policy

Last Updated: January 2025

At CognitSynex, we believe you should know exactly what happens when you visit our website. This policy explains how we use cookies and similar tracking technologies on cognit-synex.com. We've written this in plain language because transparency matters, and you deserve straightforward answers about your data.

What Are Cookies, Really?

Think of cookies as small memory cards for your browser. When you visit our site, we place tiny text files on your device. These files remember things like your preferences, login status, and how you interact with our content.

They're not programs—they can't run code or carry viruses. They just store information. Some last only for your current session. Others stick around longer to remember you on return visits.

Most websites use them. And honestly, without cookies, the modern web would be pretty frustrating to navigate.

Types of Cookies We Use

Essential Cookies

These keep the website functional. They handle security, load balancing, and basic navigation. Without them, parts of cognit-synex.com simply wouldn't work. We don't ask permission for these because they're necessary for the service you're requesting.

Functional Cookies

These remember your choices—language preference, region settings, whether you prefer light or dark mode. They make your experience smoother by recalling what you've told us before. Purely optional, but they do make things nicer.

Analytical Cookies

We use these to understand how people use our site. Which pages get visited most? Where do visitors spend time? What content gets ignored? This helps us improve what we offer. Data is aggregated and anonymized.

Marketing Cookies

These track your journey across our site to show you relevant content and measure campaign performance. They help us understand which marketing efforts actually work and which ones waste everyone's time.

Why We Actually Need This Information

  • Keeping you logged in as you move between pages (because re-entering passwords constantly is awful)
  • Remembering items in your inquiry form so you don't lose everything if you navigate away
  • Understanding which service pages get the most attention so we can improve our content
  • Recognizing repeat visitors to show them more relevant information based on their interests
  • Testing different page layouts to see what actually works better for real users
  • Measuring how well our educational content performs and where people drop off
  • Loading pages faster by remembering your preferences and reducing server requests
  • Providing accurate analytics reports that help us make informed decisions about site improvements

Look, we could run cognit-synex.com with minimal tracking. But the experience would be generic and frustrating. Cookies help us make the site useful for your specific needs.

How Long We Keep This Data

Cookie Type Duration Purpose
Session Cookies Until browser closes Temporary session management and security
Preference Cookies 12 months Remember your settings and choices
Analytics Cookies 24 months Track usage patterns over time
Marketing Cookies 6-12 months Campaign tracking and content personalization

When cookies expire, they're automatically deleted. You can also clear them manually anytime through your browser settings.

Taking Control: Your Browser Settings

You're not stuck with our cookies. Every browser gives you control. Here's how to manage them in the most common browsers used in Australia:

Google Chrome Settings → Privacy and Security → Cookies and other site data. You can block all cookies, block third-party cookies, or clear existing ones. Chrome also lets you see which sites have stored cookies.
Mozilla Firefox Options → Privacy & Security → Cookies and Site Data. Firefox offers enhanced tracking protection by default and lets you customize exactly what gets blocked.
Safari Preferences → Privacy → Cookies and website data. Safari blocks third-party cookies by default and includes intelligent tracking prevention that learns over time.
Microsoft Edge Settings → Cookies and site permissions → Cookies and site data. Edge offers three levels of tracking prevention: basic, balanced, and strict.

Just know that blocking all cookies will break some website functionality. You might not be able to log in, submit forms, or see personalized content. It's a trade-off.

Third-Party Services: Some cookies on our site come from external services we use—analytics platforms, content delivery networks, and embedded media. These providers have their own privacy policies. We choose partners carefully, but we can't control their practices once you leave our site or interact with their embedded content.

What Happens If You Disable Cookies

Completely blocking cookies on cognit-synex.com means you'll experience a more limited version of the site. You can still browse content and read information, but interactive features won't work properly.

You won't stay logged in. Forms might not remember your information. The site won't adapt to your preferences. And we won't be able to improve the experience based on how you and others actually use it.

Some people prefer this trade-off for privacy reasons. That's your call. We respect that choice, even though it makes things harder for both of us.

Mobile Devices and Apps

Mobile browsers handle cookies similarly to desktop versions, though the settings menus look different. iOS and Android both give you cookie controls through Safari and Chrome respectively.

If you access cognit-synex.com through a mobile browser, the same cookie policy applies. We don't currently have a native app, so all mobile access happens through your browser with standard web cookies.

Changes to This Policy

We update this cookie policy when we change how we use tracking technologies or when regulations evolve. When we make meaningful changes, we'll update the date at the top and notify you through a banner on the website.

Significant changes will be highlighted for at least 30 days. Minor clarifications might not get special attention, but you can always check this page to see the current version.

Questions About Our Cookie Usage?

If something in this policy doesn't make sense or you want to know more about how we track and use data, reach out. We'd rather answer questions than leave you guessing.