Privacy Policy

Information We Collect

We gather different types of information depending on how you engage with us. Some you provide directly, others we collect through your use of our website and services.

Personal Details You Provide

When you enquire about our programs, register for courses, or contact us, we collect:

• Your full name and preferred contact details
• Email address and phone number
• Residential address (particularly for residents in the Australian Capital Territory)
• Educational background and work experience relevant to IT studies
• Course preferences and learning objectives
• Payment information when you enrol in paid programs

Technical Information

Our website automatically collects certain technical data when you visit:

• IP address and general location information
• Browser type and device specifications
• Pages you visit and time spent on our site
• Referring website or search terms that brought you here
• Operating system and screen resolution

How We Use Your Information

Your data helps us run our education programs effectively and keep you informed about relevant opportunities. Here's what we actually do with it:

Purpose	What This Means
Course Administration	Processing your enrolment, managing class schedules, tracking your progress, and issuing completion certificates
Communication	Responding to enquiries, sending course updates, sharing relevant learning resources, and providing support
Payment Processing	Handling tuition payments, issuing receipts, and managing refunds when applicable
Website Improvement	Analysing how people use our site to make it more helpful and easier to navigate
Legal Compliance	Meeting our obligations under Australian education and business regulations

We occasionally send information about upcoming courses or program changes to past enquirers. You can opt out of these communications at any time without affecting your access to purchased courses.

Data Storage and Security

We store your information on secure servers located in Australia. Our systems use industry-standard encryption and access controls. Only authorised staff members can access personal data, and they're trained on privacy requirements.

Security Measures in Place

• Encrypted data transmission using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Restricted access based on job responsibilities
• Secure backup systems with encryption at rest
• Multi-factor authentication for administrative access

Despite our best efforts, no online system is completely immune to security risks. If we experience a data breach that could seriously impact you, we'll notify you and the Office of the Australian Information Commissioner as required by law.

Sharing Your Information

We keep your data within our organisation whenever possible. There are limited situations where we share information with external parties:

Service Providers

We work with carefully selected companies that help us deliver our services. This includes:

• Payment processors for handling tuition fees securely
• Cloud hosting providers for website and database infrastructure
• Email service providers for course communications
• Learning management system providers for online course delivery

These providers can only use your data to perform the specific services we've contracted them for. They're bound by confidentiality agreements and must comply with Australian privacy standards.

Legal Requirements

We may disclose information if required by Australian law, court order, or government authority. We'll only provide what's legally necessary and will notify you unless prohibited from doing so.

Your Privacy Rights

Australian privacy law gives you specific rights over your personal information. Here's what you can do:

To exercise any of these rights, send an email to contact@cognit-synex.com with "Privacy Request" in the subject line. Include enough detail for us to identify your records and verify your identity.

Data Retention

We keep your information only as long as necessary for the purposes we collected it. Different types of data have different retention periods:

Data Type	Retention Period	Reason
Student Records	7 years after course completion	Educational compliance and certificate verification
Financial Records	7 years from transaction date	Australian taxation requirements
Enquiry Information	2 years from last contact	Marketing and service improvement
Website Analytics	26 months	Usage analysis and site optimisation
Email Communications	3 years	Support history and dispute resolution

After these periods, we securely delete or anonymise your data. Some information may be retained longer if required by law or for legitimate legal purposes.

Cookies and Website Technology

Our website uses cookies and similar technologies to function properly and improve your experience. Most are essential for basic operations, while others help us understand how people use our site.

Types of Cookies We Use

• Essential Cookies: Required for website functionality, including secure areas and shopping cart features
• Performance Cookies: Help us understand which pages are popular and how visitors navigate our site
• Functionality Cookies: Remember your preferences like text size or location settings

You can control cookies through your browser settings. Blocking certain cookies may affect how our website works. We don't use advertising cookies or track you across other websites.

Children's Privacy

Our programs are designed for adult learners aged 18 and over. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent who believes we've collected information about your child, please contact us immediately so we can remove it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify current students via email and post the updated policy on our website with a new "Last Updated" date.

Continuing to use our services after we've posted changes means you accept the updated policy. We recommend checking this page occasionally if you want to stay informed about how we protect your information.